Shipping and Delivery Policy
Shipping and Delivery Policy :
At PocoLoco, we are committed to ensuring a smooth and convenient shopping experience for our customers, including seamless shipping and delivery services. Here’s what you need to know:
Shipping Timeframes : We understand the excitement of receiving your order promptly. That’s why we aim to process and ship all orders within 1-2 business days of receipt. While we strive for efficiency, please note that during peak seasons or promotional periods, there may be slight delays.
Shipping Methods : We offer both standard and expedited shipping options to accommodate your needs. Our standard shipping typically takes between 3-7 business days for delivery, while expedited shipping ensures your package arrives within 1-3 business days.
Shipping Rates : Shipping rates are calculated at checkout based on several factors, including the shipping method chosen, the destination address, and the total weight of the package. Rest assured, our system provides transparent pricing before you finalize your purchase.
International Shipping : We are delighted to offer international shipping to select countries. However, please bear in mind that international shipping times and rates may vary depending on the destination and the chosen shipping method.
Order Tracking : Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your package and anticipate its arrival.
Free Shipping : Keep an eye out for our occasional free shipping promotions, available for orders that meet specific criteria, such as minimum purchase amounts. Stay updated on these promotions through our website and social media channels.
Delivery Assurance : While we do everything in our power to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays may occasionally impact delivery times. Should you encounter any issues with your delivery, please do not hesitate to contact our dedicated customer service team for assistance.
Returns and Exchanges : For information on our returns and exchange policy, please refer to our dedicated Returns Policy page on our website. We are committed to providing a hassle-free return process for our valued customers.
Contact Us : If you have any questions or require further assistance regarding shipping and delivery, please feel free to reach out to our customer service team via email or phone. We are here to help and ensure your shopping experience with PocoLoco is nothing short of delightful!
