Refund and Returns Policy :
- We understand that sometimes circumstances change, and you may need to cancel your order or return an item. For cancellations, you have a window of 24 hours from the time of purchase to notify us and request cancellation. Please reach out to our customer service team promptly at +91 94219 12346 to initiate the cancellation process.
- For returns, we want you to be completely satisfied with your purchase from Poco Loco. You may return items within 30 days of delivery if they are unused, unwashed, and in their original packaging. To initiate a return, please contact our customer service team who will guide you through the process. Please ensure that your return is accompanied by a receipt or proof of purchase.
- Once we receive the returned items, our team will inspect them to ensure they meet our return policy criteria. Upon approval, we will process your refund within 7-10 business days. Please note that shipping costs are non-refundable. Depending on your bank or payment method, it may take additional time for the refund to reflect in your account.
- If you have any questions or concerns regarding cancellations, returns, or refunds, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with Poco Loco is a positive one.
